|
Personal
Development
and
Relationship
Management
|
|
Emotional
Intelligence — because the secrets to suceess
in every business are hidden in its people.
Personal Development
Strategies
train executives and others with leadership potential.
— Continual improvement in elan, interest, focus,
motivation & performance
— Espirit (teamwork)
— Conflict resolution
— Motivation
— Sensitivity Training
— Customer Service, Loyalty, Retention
— Performance Management
— Train the Trainer
— Consulting
— Keynotes
|
|
Your
people can change without growing,
but they cannot grow without changing.
|
Train
to retain, and avoid the risks and expenses
of external recruiting. Build a Leadership
Engine to empower and inspire talented,
loyal employees forward and upward.
We
can also identify personality and anxiety disorders
and provide you with skills to train and manage
dysfunctional people who are too valuable to
terminate.
|
|
|
|
We
design and facilitate workplace training and consultation
for executives and those who demonstrate executive potential
— Personal Development Strategies for
your most talented and loyal personnel.
- Positive
thoughts & emotions
—
vision, motivation, ethics, self-confidence, self-respect,
vitality, and élan.
- Negative
thoughts & emotions
— anger
and stress management; violence prevention; drug and
alcohol abuse prevention; sabotage, and loss control.
- Relationships
& communication — conflict
resolution, empathy, mutual respect, trust, teamwork,
leadership, and esprit de corps.
The self-interest in the greater good ... the Golden
Rule as a business principle.
Other benefits include:
a workplace culture of continual improvement.
accelerated learning, understanding,
and concentration.
less resistance to change and growth
— personal and corporate. .
as employees recognize themselves
as stakeholders, they more readily accept responsibility
for their attitudes and performance.
opportunities are created for appropriate
levels of personal pride in quality, value, and service
at all levels.
teams of leaders reduce costs and increase
efficiency.
preventive maintenance skills for employees with low
emotional intelligence (EQ) or critical thinking skills.
bottom-line profits driven by top-line
motivation.
Personal Development
Strategies are custom-designed
training programs that continuously improve the performance
and satisfaction of people in business — also known
as Strategic Training and Development (STD), Human Resource
Training (HRT), Total Quality Management (TQM), Continuous
Quality Improvement (CQI), Learning and Performance
Management (LPM), Human Performance Improvement (HPI),
Employee Relationship Management (ERM), and Business
to Employee (B2E) Relations.
|
|
Quotable
quotations:
In
my experience, people can face almost any problem except
the problems of people. They can work long hours, face declining
business, face loss of jobs -- but not the problems of people.
—
W. Edwards Deming (1900-93) Quality guru |
We
are being judged by a new yardstick -- not just how smart we are or by our training
and expertise, but also by how well we handle ourselves and each other. —
Daniel Goleman, author, Working with Emotional Intelligence |
You
can take my factories, burn my buildings, but give me my people and I will build
the business right back again. —
Henry Ford (1863-1947) founder, Ford Motor Company |
|
|
|
| Mission
Statement |
To successfully empower people
at work to discover and continually develop their unique
character and genuine potential in service to all concerned.
|
Personal Development Strategies
promote self-confidence, empowerment, retention,
motivation, emotional management, and critical thinking. Practical,
portable skills are taught — tools and techniques for turning
anxiety and confusion into enthusiasm and clear, specific goals and
solutions. As employees are taught to recognize themselves as stakeholders
in the company, they commit to continuous improvement in their
attitudes, relationships, environments, and results — especially
where employee training programs are viewed as benefits and incentives.
Enhanced
productivity and profitability is driven by the pursuit of quality and excellence
at all levels — personal, team, executive and corporate; from a "you
and me" rather than a "you or me" point-of-view.
 And this is how we
do it ...
Emotional
Intelligence,
Critical Thinking, and
Continual Improvement
|
Problem
|
Solution
|
Concentration
|
Unmanaged stress scatters attention.
Leads to distraction, poor decisions, mistakes, and oversights. |
Mindfulness creates mental
clarity, focused attention for longer periods, critical thinking,
creativity, and insight. |
Self-confidence
(Personal Responsibility)
|
Self-esteem, self-respect and
self-trust cannot be earned from others. Emotional co-dependence. |
Everyone is a self-made person. How to discover
and trust your genuine, authentic individuality (character,
ethics, and values). Emotional independence.
|
Anger & Stress Management
|
Unmanaged emotional outbursts
usually make things worse. React rather than choose and initiate. |
A cool, calm, confident disposition
generates more choices — allows even-tempered, well-reasoned
responses in place of knee-jerk reactions. |
Customer Service
|
Attitudes that are exclusive,
adversarial, and disrespectful, (either/or, all differences
seen as opposites) provide your external and internal customers
with reasons to be displeased and upset. |
Win/win. It is generally in
the company's best interest to do its best to satisfy the customer.
The customer is seen as the chief policy-maker in the 360-feedback
cycle. |
Conflict Resolution & Sensitivity
(Communication Skills)
|
Conflict is unavoidable, but
typical black & white thinking forces all differences into
opposite extremes — everything or nothing, all good or
all bad, absolutely right or totally wrong. |
Harmony (synvergent thinking)
merges the best of all ideas into a synthesis, a process
that encourages empathy, and mutual respect — the Golden
Rule. |
Esprit de Corps
(Leadership & Teamwork Skills)
|
Apathy, absenteeism, even theft
and sabotage come from feeling at odds with management, co-workers,
and customer-clients. |
Employees are empowered as
stakeholders. Their motivation and company loyalty is based
on working together as a team to accomplish their goals —
winning again and again. |
Motivation, Goal-setting & Continual
Improvement
|
Trying to avoid what you do
not want is ineffective and counterproductive. |
Begin with specific goals in
mind. Positive Mental Attitude (PMA) generates enthusiasm. Authority
and autonomy is delegated with responsibility to learn from
mistakes. |
Critical Thinking & Common Sense
|
What should a person do, when
they don't know what to do? |
Deductive and inductive logic,
creative imagination, intuition, understanding, and memory skills. |
Violence Prevention
|
Hurt, frustration, and anger
can suddenly burst forth as violent behavior. |
Management listens to and acknowledges
workers' complaints and suggestions. Employees feel heard and
understood, even if their ideas are eventually dismissed or
modified. |
Sexual Harassment Prevention
|
More about control and power
over others than sex. Disrespect is understood as a sign of
poor self-esteem. |
Taught how to develop self-respect
and self-control without needing the approval of others. |
Return to top
Contact us at: Michael
Benner
Personal
Development Strategies
PO
Box 800146
Santa Clarita, CA 91380 USA
| Phone/voice
mail ~ 818/569-3017
E-mail
~ MB@MichaelBenner.com
|
|
© 2004, Personal Development Strategies, Glendale,
CA USA
| |
