Executive Director — Michael Benner
Established in 1987
 
 

 

 

 
Personal Development
and

R
elationship Management
Emotional Intelligence — because the secrets to suceess in every business are hidden in its people. Personal Development Strategies train executives and others with leadership potential.

— Continual improvement in elan, interest, focus, motivation & performance
— Espirit (teamwork)
— Conflict resolution
— Motivation
— Sensitivity Training
— Customer Service, Loyalty, Retention
— Performance Management
— Train the Trainer
— Consulting
— Keynotes
Your people can change without growing,
but they cannot grow without changing.

Train to retain, and avoid the risks and expenses of external recruiting. Build a Leadership Engine to empower and inspire talented, loyal employees forward and upward.

We can also identify personality and anxiety disorders and provide you with skills to train and manage dysfunctional people who are too valuable to terminate.

 

We design and facilitate workplace training and consultation for executives and those who demonstrate executive potential — Personal Development Strategies for your most talented and loyal personnel.

  • Positive thoughts & emotions — vision, motivation, ethics, self-confidence, self-respect, vitality, and élan.
  • Negative thoughts & emotions — anger and stress management; violence prevention; drug and alcohol abuse prevention; sabotage, and loss control.
  • Relationships & communication — conflict resolution, empathy, mutual respect, trust, teamwork, leadership, and esprit de corps. The self-interest in the greater good ... the Golden Rule as a business principle.
Other benefits include:
  • a workplace culture of continual improvement.
  • accelerated learning, understanding, and concentration.
  • less resistance to change and growth — personal and corporate. .
  • as employees recognize themselves as stakeholders, they more readily accept responsibility for their attitudes and performance.
  • opportunities are created for appropriate levels of personal pride in quality, value, and service at all levels.
  • teams of leaders reduce costs and increase efficiency.
  • preventive maintenance skills for employees with low emotional intelligence (EQ) or critical thinking skills.
  • bottom-line profits driven by top-line motivation.
  • Personal Development Strategies are custom-designed training programs that continuously improve the performance and satisfaction of people in business — also known as Strategic Training and Development (STD), Human Resource Training (HRT), Total Quality Management (TQM), Continuous Quality Improvement (CQI), Learning and Performance Management (LPM), Human Performance Improvement (HPI), Employee Relationship Management (ERM), and Business to Employee (B2E) Relations.

    Quotable quotations:

    In my experience, people can face almost any problem except the problems of people. They can work long hours, face declining business, face loss of jobs -- but not the problems of people.
    W. Edwards Deming (1900-93) Quality guru

     

    We are being judged by a new yardstick -- not just how smart we are or by our training and expertise, but also by how well we handle ourselves and each other.
    Daniel Goleman, author, Working with Emotional Intelligence

     

    You can take my factories, burn my buildings, but give me my people and I will build the business right back again.
    Henry Ford (1863-1947) founder, Ford Motor Company

    Mission Statement

    To successfully empower people at work to discover and continually develop their unique character and genuine potential in service to all concerned.

    Personal Development Strategies promote self-confidence, empowerment, retention,
    motivation, emotional management, and critical thinking. Practical, portable skills are taught — tools and techniques for turning anxiety and confusion into enthusiasm and clear, specific goals and solutions. As employees are taught to recognize themselves as stakeholders in the company, they commit to continuous improvement in their attitudes, relationships, environments, and results — especially where employee training programs are viewed as benefits and incentives.

    Enhanced productivity and profitability is driven by the pursuit of quality and excellence at all levels — personal, team, executive and corporate; from a "you and me" rather than a "you or me" point-of-view.

    And this is how we do it ...

    Emotional Intelligence,
    Critical Thinking, and
    Continual Improvement

    Problem

    Solution

     Concentration

    Unmanaged stress scatters attention. Leads to distraction, poor decisions, mistakes, and oversights. Mindfulness creates mental clarity, focused attention for longer periods, critical thinking, creativity, and insight.

    Self-confidence (Personal Responsibility)

    Self-esteem, self-respect and self-trust cannot be earned from others. Emotional co-dependence.
    Everyone is a self-made person. How to discover and trust your genuine, authentic individuality (character, ethics, and values). Emotional independence.

    Anger & Stress Management

    Unmanaged emotional outbursts usually make things worse. React rather than choose and initiate. A cool, calm, confident disposition generates more choices — allows even-tempered, well-reasoned responses in place of knee-jerk reactions.

    Customer Service

    Attitudes that are exclusive, adversarial, and disrespectful, (either/or, all differences seen as opposites) provide your external and internal customers with reasons to be displeased and upset. Win/win. It is generally in the company's best interest to do its best to satisfy the customer. The customer is seen as the chief policy-maker in the 360-feedback cycle.

    Conflict Resolution & Sensitivity (Communication Skills)

    Conflict is unavoidable, but typical black & white thinking forces all differences into opposite extremes — everything or nothing, all good or all bad, absolutely right or totally wrong. Harmony (synvergent thinking) merges the best of all ideas into a synthesis, a process that encourages empathy, and mutual respect — the Golden Rule.

    Esprit de Corps (Leadership & Teamwork Skills)

    Apathy, absenteeism, even theft and sabotage come from feeling at odds with management, co-workers, and customer-clients. Employees are empowered as stakeholders. Their motivation and company loyalty is based on working together as a team to accomplish their goals — winning again and again.

    Motivation, Goal-setting & Continual Improvement

    Trying to avoid what you do not want is ineffective and counterproductive. Begin with specific goals in mind. Positive Mental Attitude (PMA) generates enthusiasm. Authority and autonomy is delegated with responsibility to learn from mistakes.

    Critical Thinking & Common Sense

    What should a person do, when they don't know what to do? Deductive and inductive logic, creative imagination, intuition, understanding, and memory skills.

    Violence Prevention

    Hurt, frustration, and anger can suddenly burst forth as violent behavior. Management listens to and acknowledges workers' complaints and suggestions. Employees feel heard and understood, even if their ideas are eventually dismissed or modified.

    Sexual Harassment Prevention

    More about control and power over others than sex. Disrespect is understood as a sign of poor self-esteem. Taught how to develop self-respect and self-control without needing the approval of others.

    Return to top

    Links to Relevant Articles:

    Fast Company - Love is the Killer App

    Fast Company - The Most Creative Man in Silicon Valley

    Fast Company - Andy Pearson Finds Love

    Fast Company - How Do You Feel?

    Fast Company - The Art of Multitasking

    Fast Company - Memo to: CEOs. Five Half-truths of Business

    Fast Company - Inside Intel's Mentoring Movement

    Fast Company - Change Agent

    Fast Company - Six Ways to Slow Down Smart

    Fast Company - Masters of Disaster

    Fast Company - Have You Seen the Five Faces of Genius?

    Business Week - For the Pros, School is Never Out

    Business Week - How Soft Touch CEOs Get Hard Results

    Fortune - Power Perks

    Contact us at:

    Michael Benner
    Personal Development Strategies
    PO Box 800146
    Santa Clarita, CA 91380 USA

    Phone/voice mail ~ 818/569-3017
    E-mail ~ MB@MichaelBenner.com

    © 2004, Personal Development Strategies, Glendale, CA USA



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